If you cancel while the game is syncing you risk having your data corrupted and overwritten. Important Notes Before Starting Troubleshooting:
I want to start my game over from scratch.Please submit a ticket once you have completed the steps for your device and have played on the new save and unlocked online mode.Try the troubleshooting in this article starting from Step 1.I have an invalid profile error message.Sometimes this is not possible and the player will need to delete their old save and make a new save so they can continue playing the game, in these cases our support agents can return the inventory (Cars, Credits, Vanity items, Wheel Spins) we can identify from your last save
This article is meant to provide troubleshooting to attempt to recover an older or lost save for players.
